Dog Boarding Terms and Conditions

By submitting a booking with Little Barks, you agree to these Terms & Conditions. These terms form a binding agreement between the dog owner (“you”) and Little Barks (“we/us”), and apply to every stay booked with us. 

1. Bookings, Payments & Cancellations

• Bookings are confirmed once the deposit is paid

• Deposits are non-refundable and non-transferable

• The remaining balance is due any time up to the day of your dog’s stay

• Minimum stay: 2 nights

• No refund is given for early collection
  
  

Cancellations by the owner:

• 8 - 14 days before the stay: 80% of the total fee payable

• 7 days or less days before the stay: 100% of the total fee is payable.
  
  

Cancellations by Little Barks:
In the unlikely event we are unable to proceed with a booking due to emergency or unforeseen circumstances, we reserve the right to cancel and refund the deposit in full without further liability.

2. Dog Health & Vaccinations

• Dogs must be fully vaccinated, flea- and worm-treated, and microchipped

• Vaccination records must be shown at the first stay and after boosters

• Dogs must arrive clean, healthy, and flea-free

• Owners must supply sufficient food, medication, bedding, and any comfort items for the entire stay

• If insufficient food is supplied, owners agree to reimburse any additional costs
  
  

3. Behaviour, Suitability & Socialisation

• Dogs must be non-aggressive, well-handled, and suitable for a home environment

• We cannot accept dogs with known aggression towards people or other dogs

• Dogs are expected to be house-trained, sleep through the night and not be excessively boisterous or destructive

• Female dogs in season cannot be boarded; if this occurs during a stay, the emergency contact will be required to collect the dog without refund

• Owners must provide full and honest disclosure of their dog’s behaviour

• Trial stays are compulsory for all new dogs.

• Dogs will socialise with other dogs at their own risk

• Failure to disclose relevant behavioural or health information may result in termination of the stay without refund.

4. Emergency Care & Veterinary Treatment

• If your dog becomes unwell or injured, we may seek veterinary treatment immediately

• Owners agree to cover all veterinary fees incurred

• Emergency contact details are required to make decisions if you are unavailable

• We recommend (but do not require) pet insurance for illness, injury, and third-party liability

• If your dog causes injury to another dog or person, you accept responsibility for any resulting costs
  
  

5. Damage, Destruction & Early Termination

• If a dog becomes aggressive, destructive, uncontrollable, or highly distressed, we reserve the right to end the stay early

• In such cases, your emergency contact will be required to collect your dog or alternative care may be arranged at your cost

• No refund will be given if a stay is ended early for behavioural reasons
  
  

6. Boarding Environment & Daily Care

• Dogs are cared for in a calm, home-from-home environment

• Sleeping arrangements are in the dog’s own bed or designated area, unless agreed otherwise

• Dogs must be able to settle independently overnight

• If your dog requires close human contact at night, this must be discussed in advance
  
  

7. Walks, Transport & Off-Lead Exercise

• Off-lead exercise is only provided with owner consent

• Owners accept responsibility for third-party liability during walks, outings, or transportation

• By booking, you acknowledge the inherent risks associated with transport and outdoor exercise
  
  

8. Collection, Abandonment & Refusal of Service

• If a dog is not collected within 24 hours of the agreed end date and the owner cannot be contacted, the emergency contact will be notified to collect the dog. 

• Little Barks reserves the right to refuse or terminate services if it is in the best interest of the dogs, the household, or the business
  
  

9. Insurance & Liability

• Little Barks holds public liability insurance including care, custody, and control of animals

• Insurance does not cover veterinary fees or damage caused by a guest dog

• Little Barks cannot be held liable for loss, injury, or death beyond reasonable care or beyond the replacement value of the dog
  
  

Final note

By submitting a booking with Little Barks, you confirm that:

• You are the legal owner of the dog

• Your dog has not had a contagious illness in the past 30 days

• You have read, understood, and agree to these Terms & Conditions